Terms of Service

AiVerd is operated by AAIT, a sole proprietorship registered in CEIDG, Poland, NIP 6772515807, with its place of business at ul. Stanczyka 8a, 30-126 Krakow, Poland("we", "us", "AiVerd").

You can reach us at hello@ai-verd.com. These Terms of Service (the "Terms") govern your access to and use of the AiVerdwebsite and audit service (the "Service"). By creating an account or using the Service you agree to these Terms.

AiVerd provides independent quality audits of AI chatbots. You upload your product catalog, exported chatbot conversations and, optionally, your policy documents; we analyse what the chatbot told customers against that source data and return a report of the issues we identify.

Usage of the Service is measured in Audit Points (AP):

• 1 Audit Point (AP) covers 1 MB of chat logs submitted for analysis. The product catalog and, where provided, the policy file are not charged in Audit Points; their size is limited by the plan instead. Volume is measured after formatting, field names and identifiers are removed, so it is smaller than the file size on disk. Usage is rounded up to the next whole Audit Point, so an upload smaller than 1 MB still uses 1 Audit Point.
• On-Demand Audit: 20 Audit Points (AP) that never expire. You may buy it more than once and the points accumulate on your balance.
• Continuous Monitoring: 30 Audit Points (AP) added every month for the duration of the subscription. Unused points carry over, and you may top up at any time by buying On-Demand Audit.
• Audit Points (AP) are a unit of service usage. They have no monetary value, cannot be exchanged, transferred or redeemed for cash, and are not a payment instrument.

• You must be at least 18 years old to create an account.
• One account per organization. Accounts are for the organization that registered them and may not be shared with unrelated parties.
• You are responsible for the security of your account, including credentials and access granted to your team members, and for all activity that occurs under it.
• You must provide accurate registration and billing information and keep it up to date.

• Payments are processed by Stripe. We do not store your card details.
• On-Demand Audit: non-refundable once an audit has been started. If no audit has been started, you may request a refund within 48 hours of purchase by emailing hello@ai-verd.com.
• Continuous Monitoring: billed annually and non-refundable on a pro-rata basis. You may cancel renewal at any time; the subscription then runs to the end of the paid period.
• All prices are stated in USD and exclude VAT.
• VAT is applied according to EU rules where applicable, based on the billing details you provide.

Statutory consumer withdrawal rights, where they apply to you, are unaffected by this section.

When using the Service you agree that you will:

• upload only data belonging to your own store or organization;
• not upload third-party data without a lawful basis and the necessary consent;
• not use the Service to gather competitive intelligence about other stores;
• not reverse engineer, decompile or attempt to derive the source or models behind the Service;
• not resell, sublicense or otherwise provide access to the Service to third parties;
• ensure you have the legal right to upload the chat logs you submit. Compliance with the GDPR and other applicable data protection law in respect of that data — including informing and, where required, obtaining consent from your customers — remains your responsibility as controller.

• The Service produces an analytical report based on the data you upload.
• The report is informational. It is not legal advice, a certification, or a legally binding document.
• We do not guarantee detection of every error, omission or hallucination in your chatbot's answers. Results depend on the completeness and quality of the data you provide.
• You are responsible for any business, product or compliance decisions you make on the basis of a report.

The Service is aimed at businesses. Where you use it as a consumer, or as a sole trader entitled to consumer protection under Polish law, the limitations below apply only as far as such law permits.

Subject to the exclusions in this section, our total aggregate liability arising out of or relating to the Service — whether in contract, tort, or otherwise — is limited to the greater of (a) the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 100.

We are not liable for indirect or consequential loss, including lost profits, lost sales, lost or corrupted data, or reputational harm, nor for loss arising from your reliance on a report without independent verification.

These limits do not apply to, and nothing in these Terms excludes or limits:

• damage caused intentionally, which under Article 473 § 2 of the Polish Civil Code cannot be excluded in advance;
• liability for death or personal injury caused by our negligence;
• liability of a controller or processor towards data subjects under Article 82 GDPR;
• any other liability that cannot lawfully be excluded or limited.

The Service is provided "as is" and "as available". We do not warrant a specific detection rate, a specific commercial outcome, or uninterrupted availability, and we offer no service level agreement unless separately agreed in writing. Analysis depends on third-party AI providers; we remain responsible for our choice of sub-processors, but we are not liable for their transient outages.

Neither party is liable for failure to perform caused by events beyond its reasonable control, including infrastructure or third-party provider failure, network outages, or acts of public authority. Statutory limitation periods apply unchanged; nothing here shortens them.

• The data you upload and the reports generated for you belong to you.
• Aggregated, anonymized benchmark data derived from completed audits belongs to AiVerd and may be used to operate and improve the industry benchmark. It never identifies your store or reproduces your uploaded content.
• These Terms grant you no rights in the AiVerd software, models, methodology, or brand beyond the right to use the Service.

How we handle personal data is described in our Privacy Policy. Where you upload chat logs containing your customers' personal data, you act as controller and we act as your processor under our Data Processing Agreement.

Data you upload is used solely to perform the audit you requested and to operate the Service. It is not used to train AI models.

• You may close your account at any time.
• We may terminate or suspend access for a breach of these Terms with fourteen (14) days' written notice, giving you the opportunity to remedy the breach.
• We may suspend or terminate immediately in cases of fraud, abuse, unlawful use, or conduct that threatens the security of the Service or other customers.
• Following account closure, your audit data is deleted within ninety (90) days, except where we must retain records to comply with legal or accounting obligations.

We may update these Terms. We will notify account holders by email at least fourteen (14) days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree, you may close your account before the changes take effect.

These Terms are governed by Polish law (prawo polskie). Any dispute arising out of or in connection with these Terms shall be submitted to the courts having jurisdiction over the registered seat of AAIT in Krakow, Poland, unless mandatory law grants you the right to bring proceedings elsewhere.